Conflicts

Actually, there are two common reasons why people get into conflict: they do not communicate clearly or listen respectfully and they have different needs and interests, which without some negotiating do not easily coexist. So, it is necessary to respect the other person's needs as well as your own. To tell the truth, active listening is a valuable skill for resolving the conflicts because it enables you to demonstrate that you understand what another person is saying and how he or she is feeling about. Active listening means restating in your own words, what the other person has said. It is a way of checking wheather your understanding is correct. It is not the same as agreement, but it is a way of demonstrating that you intend to hear and understand another's point of view. Besides, you have to soften your tone and avoid defensive or hostile body language when you get into conflict. It is necessary to avoid generalities. Learn to manage conflict by using your head rather than your heart. Finally, if you do not reach agreement, do not be afraid to try again another time. It can sometimes be better to try to resolve a conflict bit by bit, giving everyone concerned time to think and rest.